Obligations of the purchaser

It is strictly forbidden to enter false and/or invented and/or fictitious data in the registration procedure, this is required for the execution of the sales and the related additional communication; the personal data and the email must be the real owner and not of third persons.

Orders

Orders must be placed in our website as general rule. We accept email orders exclusively from professional shops and for X-Ray Parts products only, in this case payment and delivery will have special agreements. All payments are in favor of X-RAY Bullets that deals with sales operations on the XRay Parts store.
We accept only payments with PayPal and Bank Transfer from customers out of Italy. Orders are processed only if the goods are available unless specified otherwise.

PayPal

PayPal allows any company or consumer who has an email address to send and receive payments.
By following the "Pay with PayPal" link, the customer accesses the PayPal site in a secure manner. Here, if you already have a PayPal account, you will only need to authorize the payment. If you still do not have a PayPal account, after the free registration and the insertion of your credit card (also prepaid), you will be able to make payments to X-RAY Bullets. The goods will be sent only after having verified the payment.

Bank transfer

The goods will be sent only after verification of payment.

Shipments

Shipments are made by professional carriers which guarantees 24/48 hours delivrey time in Italy, and 4/5 days for international deliveries. Shipping costs are not included in the price of the products, they are defined by weight, volume and destination. Shipping cost is displayed in the shopping cart and it is resumed in the order at the time of payment.

X-Ray bullets reserves the right to send the goods ordered from 5 to 10 working days from the receipt of the order, this time may vary by manufacturer and the chosen products. If the waiting time is exeeded, the customer will be contacted to allow him to confirm or cancel the order.

After the order has been placed, the customer will be notified by email about the shipment details and the tracking number to monitor the delivery status through the carrier's website.

If the package is not intact, or damaged or with obvious signs of tampering, it must be noted to the carrier and absolutely sign the waybill by adding the word 'WITH RESERVE'. This allows you to protect yourself if you find any kind of anomaly after opening the package. Only in this case the customer must report the incident by fax to the local courier office and to the X-Ray bullets.

It is necessary that there is someone to pick up the package at the time of delivery, if the package comes back you may be charged for management fees.

Invoices

The invoice must be requested using the "notes" field available at the time of ordering. Please communicate all your fiscal details required. The invoice will be inserted inside the package.

Responsibility

Although the brands in our website are always at service, X-Ray bullets is not responsible for delays caused by the manufacturer and/or the resellers.

X-Ray bullets is absolved of any delays, loss, damage or problems related to shipping. The goods travel at the risk of the customer who can request to insure the shipment at the time of purchase online. In the event that the goods are damaged or lost, the customer will only get a refund of the shipment.

Order cancellation

The customer can request cancellation of the order by sending a letter to the address X-Ray bullets, Via Sega 2228, 35010 San Giorgio in Bosco (PD) within 48 hours after the order. The company reserves the right to verify the applicability of the cancellation. If it is accepted and in the case of advance payment, the refund will be made as soon as possible and within 30 working days from the date of the communication.

Complaints and Returns

Any errors, lack of material or non-compliant goods must be reported within 48 hours from receipt of goods, to the email address info@xrayparts.it . The Return of the goods must be authorized by the X-Ray bullets which will assign an authorization number that must be indicated on the shipping package under the sender's address. The goods must be returned within 10 working days from receipt of goods. No return will be accepted without authorization number. All items must be received in the same condition in which the customer received them, perfectly intact, unused or worn, provided with the original packaging and any manuals, all without any lack, wear, modification or tampering. If you do not want a change of goods you can request a refund. After verification, the refund is done as soon as possible within 30 working days from the date of receipt of the return notice. Shipping costs are in all cases charged to the customer.

International taxes and customs duties

Within the European Union:
There are no additional costs or duties on products marketed in countries within the European Union.

Outside the European Union:
Shipments to destinations outside the European Union may be subject to import taxes or customs duties. These charges are exclusively at the expense of the recipient, who will have to pay the amount due to the shipper or to the competent authorities.

Failure to clear customs:
It is up to the customer, in order to ensure that the package is cleared through customs, provide all the necessary information and pay the related fees.

Jurisdiction

Any dispute concerning the application, execution, interpretation and violation of online purchase agreements obtained through the website www.xrayparts.it is subject to Italian jurisdiction; these general conditions are reported to the combined provisions of Legislative Decree 50/92 and Legislative Decree 185/99

Customer care

For assistance contact:

X-RAY Bullets by Bragagnolo Max
Via Sega, 2228
35010 - SAN GIORGIO IN BOSCO (Padua) ITALY

Phone: +39.3451850512 - +39.3663036039

Segr. Tel: +39.049.9163171

Email: info@xrayparts.it

REA number: PD - 394099